Privacy Policy – Nyvian

Last revised: 2026-03-13 16:12:58

1. INTRODUCTION

Nyvian (“Nyvian”, “we”, “us”, or “our”) is an independent technology provider offering custom software development and AI-powered systems designed to automate manual work, simplify operations, and enable businesses to scale efficiently.

Nyvian operates remotely with a global client base, including but not limited to clients in Canada, India, and other jurisdictions. While Nyvian is currently not incorporated as a separate legal entity, it functions as a service provider and assumes responsibility for handling personal data in accordance with applicable data protection laws.

We are committed to protecting the privacy, confidentiality, and security of all individuals whose data we process, including our clients, their end users, website visitors, and business contacts (collectively referred to as “Users”, “you”, or “your”).

This Privacy Policy (“Policy”) explains how we collect, use, process, store, disclose, and safeguard information that can be used to identify an individual directly or indirectly (“Personal Data”) when you interact with our website, services, applications, or any related systems (collectively, the “Platform”).

Nyvian acts as a Data Controller for Personal Data collected directly from Users and, in certain cases, as a Data Processor when processing data on behalf of clients (for example, when handling client datasets or end-user data within AI systems).

We process Personal Data in accordance with applicable laws, including but not limited to the Information Technology Act, 2000 (India), the Personal Information Protection and Electronic Documents Act (Canada, where applicable), and the General Data Protection Regulation (EU) 2016/679 (“GDPR”) for users located in the European Economic Area.

For any privacy-related inquiries, you may contact us at:
contact@nyvian.com

2. PRINCIPLES OF DATA PROCESSING AND CONFIDENTIALITY

Nyvian processes Personal Data in accordance with globally recognized data protection principles. All processing is carried out lawfully, fairly, and transparently, and limited strictly to legitimate business purposes.

We ensure that Personal Data collected is adequate, relevant, and limited to what is necessary. Data is maintained accurately, retained only for as long as required, and protected using appropriate technical and organizational measures.

All data handled by Nyvian, including client datasets and end-user data processed through AI systems, is treated as confidential. Access is restricted to authorized individuals who require such access for the purpose of delivering services, and all such individuals are bound by strict confidentiality obligations.

3. INFORMATION WE COLLECT

3.1 Information You Provide to Us

Nyvian collects Personal Data that you voluntarily provide when engaging with our services. This includes contact details such as your name, email address, phone number, and business information, as well as project-related inputs such as requirements, workflows, and technical specifications.

When you engage Nyvian for AI or software services, you may provide structured or unstructured datasets, business data, operational records, or user-related data. Such data may include information relating to your customers or end users, depending on the nature of the project.

We also collect information when you communicate with us through email, chat, meetings, or other channels, including the content of such communications.

In addition, if you apply for a position with Nyvian, we collect applicant-related data such as resumes, qualifications, and professional experience.

3.2 Information Collected Automatically

When you access our Platform, we automatically collect certain technical and usage-related data. This includes IP address, approximate location, browser type, device information, operating system, and interaction data such as pages visited, time spent, and navigation behavior.

Nyvian uses analytics tools, including Google Analytics, to understand user behavior, improve performance, and enhance user experience. These tools may use cookies and similar tracking technologies.

3.3 Client Data and End-User Data Processing

Nyvian processes client-provided datasets as part of delivering AI and software solutions. This may include personal data relating to the client’s customers or users.

In such cases, Nyvian acts as a Data Processor and processes data strictly on behalf of and under the instructions of the client, who remains the Data Controller. The client is responsible for ensuring that all necessary legal bases, consents, and notices are in place for such data processing.

4. PURPOSES OF DATA PROCESSING

Nyvian processes Personal Data for the purpose of providing, operating, and improving its services. This includes developing custom software, building and deploying AI systems, analyzing requirements, and delivering project outcomes.

We also use data to communicate with Users, respond to inquiries, provide updates, and maintain ongoing business relationships. Data may be used for internal analytics, system optimization, performance monitoring, and improving service quality.

Additionally, Personal Data is processed to ensure security, prevent fraud, detect misuse, and comply with applicable legal obligations.

Marketing communications, including emails and WhatsApp messages, may be sent to Users who have provided consent or where permitted by applicable law. These communications may include updates, offers, and service-related information.

5. LEGAL BASIS FOR PROCESSING

Nyvian processes Personal Data based on valid legal grounds, including consent where Users voluntarily provide their information, contractual necessity where processing is required to deliver services, legitimate business interests such as improving services and ensuring security, and compliance with legal obligations.

For users located in jurisdictions governed by GDPR, processing is conducted in accordance with Article 6 of the GDPR.

6. AI SYSTEMS AND AUTOMATED PROCESSING

Nyvian develops and deploys AI systems that may process data to generate outputs such as predictions, classifications, recommendations, or automation workflows.

Such processing is carried out strictly within the scope of the agreed services. Where AI systems process Personal Data, Nyvian ensures that appropriate safeguards, controls, and human oversight mechanisms are implemented.

Nyvian does not use client data or end-user data to train generalized or reusable AI models without explicit and informed consent. AI systems developed for clients are typically isolated and designed specifically for their use case.

Where applicable, individuals have the right to request human review of decisions that significantly affect them.

7. DATA SHARING AND THIRD-PARTY SERVICES

Nyvian does not sell Personal Data to third parties.

However, we may share data with trusted service providers where necessary for the delivery of services. These may include payment processors such as Razorpay and Stripe, analytics providers such as Google Analytics, and other technical service providers required to support operations.

All third-party providers are required to adhere to strict data protection and confidentiality obligations and are permitted to process data only for specified purposes.

We may also disclose Personal Data where required by law, regulation, or legal process, or where necessary to protect our rights, users, or systems.

8. DATA RETENTION

Nyvian retains Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy. Client data is retained for the duration of the project or contractual relationship, unless otherwise agreed.

Inquiry and communication data may be retained for a reasonable period to support follow-ups and service improvements. Legal and financial records are retained as required by applicable laws.

Upon expiration of retention periods, data is securely deleted, anonymized, or archived in accordance with industry practices.

9. INTERNATIONAL DATA TRANSFERS

Given Nyvian’s global operations, Personal Data may be processed or transferred across multiple jurisdictions.

Where such transfers occur, Nyvian ensures that appropriate safeguards are implemented, including contractual protections and compliance with applicable legal frameworks such as GDPR standard contractual clauses where required.

10. DATA SECURITY

Nyvian implements appropriate technical and organizational measures to protect Personal Data against unauthorized access, loss, misuse, or alteration.

These measures include secure communication protocols, access restrictions, system monitoring, and regular security assessments.

Despite these measures, no system can guarantee absolute security, and Users are encouraged to take appropriate precautions when sharing sensitive information.

11. YOUR RIGHTS

Depending on your jurisdiction, you may have rights regarding your Personal Data, including the right to access, correct, delete, or restrict processing of your data, as well as the right to withdraw consent and request data portability.

Users in the European Economic Area have additional rights under GDPR, including the right to object to processing and lodge complaints with supervisory authorities.

Requests can be made by contacting us using the details provided in this Policy.

12. COOKIES AND TRACKING TECHNOLOGIES

Nyvian uses cookies and similar technologies to enhance functionality, analyze usage, and improve user experience. Users may control cookie settings through their browser preferences.

13. THIRD-PARTY LINKS

Our Platform may include links to external websites or services. Nyvian is not responsible for the privacy practices or content of such third-party platforms.

14. JOB APPLICATIONS

Personal Data submitted for job applications is used solely for recruitment purposes and is retained for a limited duration unless required for future opportunities or legal compliance.

15. CHANGES TO THIS POLICY

Nyvian reserves the right to update or modify this Privacy Policy at any time. Changes will be published on our website, and continued use of our services constitutes acceptance of the updated Policy.

16. CONTACT INFORMATION

For any questions, concerns, or requests related to this Privacy Policy or your Personal Data, please contact:

contact@nyvian.com

www.nyvian.com